Frequently Asked Questions

Proxy.ID is a comprehensive digital identity protection service that provides proxy information templates to shield your personal data from unnecessary exposure online. We offer a suite of privacy services including secure email forwarding, SMS verification, domain protection, and legal consultation related to privacy matters.

Yes, using proxy information for privacy protection is legal when done for legitimate purposes. Our services are designed to protect your privacy without facilitating illegal activities such as fraud or impersonation. The key distinction is the intent—using proxy information for privacy protection rather than deception or to circumvent legal obligations.

Unlike randomly generated fake information, Proxy.ID provides legitimately registered and functional proxy details. Our proxy information is verified, maintained, and supported by our infrastructure, allowing you to receive communications, verify accounts, and function normally in digital spaces while keeping your real personal information private. We create a secure channel between your proxy identity and your real identity, rather than simply fabricating false details.

Proxy.ID is beneficial for anyone concerned about their online privacy, including:

• Individuals looking to minimize their digital footprint
• Professionals who want to separate personal and work identities
• Public figures requiring enhanced privacy protection
• Businesses protecting corporate information
• Privacy-conscious users who want to reduce data collection and tracking
• People concerned about identity theft and data breaches

We provide comprehensive proxy identity packages that can include:

• Name and personal details
• Postal address with mail forwarding capabilities
• Phone numbers with SMS verification support
• Email addresses with secure forwarding
• Domain registration and management
• Payment processing solutions (for eligible plans)

You can customize your proxy information package based on your specific needs and the plan you select.

Our email forwarding service provides you with a proxy email address (e.g., [email protected]) that forwards all legitimate communications to your real email address. You can also send emails from your proxy address through our secure portal. The system includes:

• Advanced spam and phishing filtering
• Stripping of tracking pixels and analytics
• Option to respond using your proxy identity
• Rule-based forwarding for specific senders
• Attachment scanning for malware

Yes, our SMS verification service provides you with a dedicated phone number that can receive SMS verification codes and important messages. These messages are instantly forwarded to your secure dashboard and can also be sent to your real phone number if you choose. This service allows you to:

• Verify accounts without exposing your personal phone number
• Receive time-sensitive security codes
• Maintain verification capabilities for various services
• Access a log of all received messages in your secure dashboard

Our legal support services include:

• Consultation on privacy laws and regulations
• Guidance on compliant use of proxy information
• Assistance with privacy-related legal documents
• Support for privacy rights enforcement
• Response assistance for data requests

Premium plans include access to our network of privacy attorneys in various jurisdictions for more specialized legal advice.

We implement industrial-grade security measures to protect your real personal information:

• End-to-end encryption for all stored personal data
• Multi-factor authentication for account access
• Regular security audits by independent third parties
• Strict access controls and staff vetting procedures
• Compliance with international data protection regulations
• Zero-knowledge architecture for sensitive data

We collect only the information necessary to provide our services and never sell or share your real personal information with third parties.

To provide our services, we collect:

• Basic contact information to set up your account and communicate with you
• Payment information for billing purposes (processed securely through our payment providers)
• Your real contact details for forwarding services (encrypted and accessible only through secure channels)
• Service usage statistics to improve our offerings

For a complete breakdown of our data practices, please review our Privacy Policy.

If we receive a valid legal request or court order for information:

• We will promptly notify you of the request unless legally prohibited from doing so
• Our legal team will review each request to ensure it complies with applicable laws
• We will only provide the specific information legally required
• We maintain a transparency report of all government and legal requests

We balance our commitment to your privacy with our legal obligations, always prioritizing the protection of your data within the boundaries of the law.

Our systems are designed to maintain separation between your proxy information and your real identity. The connection between your proxy and real information is:

• Encrypted with advanced cryptographic methods
• Stored in separate secure databases
• Protected by multiple layers of authentication
• Accessible only through your secure account

This separation makes it extremely difficult for third parties to trace your proxy information back to your real identity without direct access to our secure systems.

Setting up your Proxy.ID account is straightforward:

1. Visit our website and click "Get Started"
2. Select the plan that best meets your needs
3. Complete the registration process with your real contact information (securely stored)
4. Verify your identity through our secure verification process
5. Access your dashboard to customize your proxy information preferences
6. Set up forwarding rules and notification preferences

Our setup wizard will guide you through each step, and our support team is available if you need assistance.

Yes, depending on your plan, you can maintain multiple proxy identities for different purposes:

• Standard plans include one proxy identity
• Premium plans support 2-3 separate proxy identities
• Business plans offer customizable multi-identity options

Each proxy identity is fully isolated from the others, allowing you to maintain separate digital presences for different aspects of your life (e.g., personal, professional, hobby-related).

Communications sent to your proxy information are handled according to your preferences:

• Emails are filtered for spam, scanned for security threats, and forwarded to your real email or held in your secure dashboard
• Physical mail is received at our secure facilities, scanned, and made available in your dashboard (with optional forwarding to your real address)
• SMS messages are captured and displayed in your dashboard with optional real-time notifications
• Phone calls can be directed to voicemail, screened, or forwarded based on your plan and preferences

You can customize handling rules for different types of communications through your account dashboard.

To cancel your Proxy.ID service:

1. Log in to your account dashboard
2. Navigate to "Account Settings" > "Subscription"
3. Select "Cancel Subscription" and follow the prompts
4. Complete our brief exit survey to help us improve

Important considerations when canceling:

• Your proxy information will remain active until the end of your billing period
• You'll have a 30-day window to download any communications or data from your account
• After 30 days, all your personal data will be permanently deleted from our systems
• Your proxy information will be deactivated and will no longer receive communications

Our support team is available to assist with the cancellation process and answer any questions.

Proxy.ID is compatible with:

• Web Browsers: Chrome, Firefox, Safari, Edge (latest 2 versions)
• Mobile Devices: iOS 13+ and Android 9+ through our mobile apps or responsive web interface
• Desktop OS: Windows 10+, macOS 10.14+, major Linux distributions

Our system is designed to be responsive and work across devices, with dedicated mobile apps available for enhanced functionality on smartphones and tablets.

If you're experiencing login issues:

1. Verify you're using the correct email address and password
2. Check if Caps Lock is enabled
3. Clear your browser cookies and cache
4. Ensure your browser is updated to the latest version
5. Try an alternative supported browser
6. Check your internet connection

If you've forgotten your password:

1. Click "Forgot Password" on the login page
2. Enter your registered email address
3. Follow the instructions in the password reset email

For persistent login issues, contact our support team with your account email and any error messages you're receiving.

If you're not receiving emails sent to your proxy address, check these common issues:

1. Verify your forwarding settings in your dashboard
2. Check your spam/junk folder
3. Ensure your real email provider isn't blocking our forwarding domain
4. Confirm your email filters aren't intercepting forwarded messages
5. Check if the sender is on your block list
6. Verify the email was actually sent (ask the sender to check their sent items)

You can also view all received emails directly in your Proxy.ID dashboard, regardless of forwarding status. If you can see the email in your dashboard but not in your real inbox, the issue is likely with the forwarding process or your email provider's filtering.

To update your proxy information:

1. Log in to your Proxy.ID dashboard
2. Navigate to "Proxy Identities"
3. Select the proxy identity you want to modify
4. Click "Edit" for the specific information you want to update
5. Make your changes and click "Save"

Important notes about updating proxy information:

• Some proxy details (like email addresses and phone numbers) cannot be changed directly but must be replaced with new ones
• Changes may take up to 24 hours to propagate through all systems
• Updates to proxy information may require verification depending on your plan level
• Premium plan members can request custom proxy information updates through our support team

We accept the following payment methods:

• Major credit and debit cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Bank transfers (for annual plans)
• Cryptocurrency (Bitcoin, Ethereum, and select others)

All payments are processed securely through PCI-compliant payment processors. For cryptocurrency payments, please contact our billing department for current wallet addresses and verification procedures.

Your billing frequency depends on the plan you select:

• Monthly plans: Billed automatically every 30 days
• Annual plans: Billed once per year (with a 20% discount compared to monthly billing)
• Business plans: Customizable billing cycles available

You'll receive an email receipt after each successful payment, and a reminder 7 days before automatic renewals. You can view your billing history and update payment methods in the "Billing" section of your account dashboard.

Yes, you can change your plan at any time from your account dashboard:

• Upgrades: Take effect immediately, with prorated billing for the remainder of your current billing cycle
• Downgrades: Take effect at the end of your current billing cycle to avoid service disruption

To change your plan:

1. Log in to your account dashboard
2. Go to "Account Settings" > "Subscription"
3. Click "Change Plan" and select your desired plan
4. Review the changes and confirm

Note that downgrading may affect the number of proxy identities you can maintain and the features available to you. Any features not supported by your new plan will be deactivated at the end of your current billing cycle.

We offer a 14-day money-back guarantee for new customers. If you're not satisfied with our service within the first 14 days, you can request a full refund by contacting our support team.

For existing customers beyond the 14-day period:

• Monthly plans: We do not provide partial refunds for cancellations mid-cycle, but service continues until the end of the paid period
• Annual plans: May be eligible for prorated refunds at our discretion for the unused portion of your service

Refund requests due to technical issues are evaluated on a case-by-case basis. If you've experienced persistent service problems that our technical team couldn't resolve, please contact billing support with details of the issues and any support ticket numbers.